Refund & Return Policy

Your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

Returns

You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, in original condition, and in original packaging.

To initiate a return, please contact us at support@thepawhavenstore.com with your order number and reason for return. We will provide return instructions.

Non-Returnable Items

• Items marked as final sale
• Items showing signs of use or damage caused by the customer
• Personalized or custom-made products

Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 7 days of delivery with photos of the damage. We will send a replacement or issue a full refund at no additional cost to you.

Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we made an error.

Questions?

Contact us at support@thepawhavenstore.com — we typically respond within 24 hours.