Shipping Policy

Thank you for shopping at Paw Haven! We want your order to arrive safely and on time.

Processing Time

Orders are processed within 1–3 business days after payment confirmation. You will receive a confirmation email once your order has shipped.

Estimated Delivery Times

• United States: 7–20 business days
• Europe: 10–25 business days
• Rest of World: 15–30 business days

Delivery times are estimates and may vary due to customs processing, weather conditions, or carrier delays outside our control.

Order Tracking

Once your order ships, you will receive a tracking number by email. Allow 2–5 days for tracking information to update after shipping.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the buyer's sole responsibility and are not included in our product prices or shipping fees.

Lost or Missing Packages

If your package has not arrived within 35 business days, please contact us at support@thepawhavenstore.com and we will investigate and resolve the issue promptly.